Terms of Service

Last updated: August 14, 2026

Welcome to Kashmir Saffron. This website, KashmirSaffron.com, is operated by Sollix Enterprises, Srinagar, Jammu & Kashmir, India.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Products

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

As many of our products are natural food and agricultural products, there may be slight variations in color, size, texture or appearance.

We may update, discontinue or limit the availability of products at any time.

2. Orders & Payments

By placing an order, you agree to provide accurate billing, shipping and contact information.

We reserve the right to cancel or refuse an order due to:

• Product unavailability

• Payment issues

• Incorrect pricing or listing errors

• Suspected fraud or misuse

If we cancel an order that has already been paid for, the applicable amount will be refunded.

Prices, taxes and shipping charges will be displayed where applicable during checkout.

3. Shipping & Delivery

Delivery times are estimates and may vary depending on your location, courier services, weather, public holidays or other circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address.

Further information is available in our Shipping Policy.

4. Returns & Refunds

Returns, replacements, cancellations and refunds are governed by our separate Refund & Return Policy.

If you receive an incorrect, damaged, leaking or defective product, please contact us as soon as possible with your order information.

Nothing in these Terms is intended to remove rights available to consumers under applicable law.

5. Product & Health Information

Information regarding ingredients, nutrition, traditional uses or general wellness is provided for informational purposes only.

It should not be considered medical advice or a substitute for advice from a qualified healthcare professional.

Customers with allergies, dietary restrictions or medical concerns should review product information carefully before consumption.

6. Intellectual Property

Unless otherwise stated, the Kashmir Saffron name, logo, product photographs, website design, graphics, text and other original content belong to Sollix Enterprises or are used with permission.

You may not reproduce, distribute or commercially use our content without prior authorization.

7. Shopify & Third-Party Services

Our online store is powered by Shopify.

Purchases made through KashmirSaffron.com are transactions between you and Kashmir Saffron / Sollix Enterprises, not Shopify.

We may also use third-party services such as payment processors, delivery companies and analytics providers. Their own terms and policies may apply when you interact with their services.

8. Acceptable Use

You must not use our website:

• For illegal or fraudulent purposes

• To interfere with the security or operation of the website

• To transmit malicious software

• To misuse customer or business information

• To infringe our intellectual property or the rights of others

We may restrict access where we reasonably believe the website is being misused.

9. Liability

We aim to keep our website accurate, secure and available, but we cannot guarantee uninterrupted or error-free operation.

To the extent permitted by applicable law, Sollix Enterprises will not be responsible for indirect or consequential losses resulting solely from the use or inability to use our website.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

10. Governing Law

These Terms are governed by the applicable laws of India.

Subject to applicable consumer-protection requirements, disputes relating to these Terms or purchases from Kashmir Saffron will be subject to the jurisdiction of the competent courts in Srinagar, Jammu & Kashmir, India.

11. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page, together with the date of the most recent update.

12. Contact Us

For questions about these Terms or an order, contact:

Sollix Enterprises
SIDCO Industrial Complex, Khanmoh, Phase 3
Srinagar, Jammu & Kashmir – 191202
India

Email: admin@KashmirSaffron.com
Website: KashmirSaffron.com