Refund & Return Policy

Last updated: August 17, 2026

At KashmirSaffron.com, we take great care to ensure that our saffron, honey, dry fruits, and other products reach you in excellent condition.

Returns & Replacements

Due to the nature of our food products, we do not accept returns or exchanges for products that have been opened, used, or tampered with after delivery.

A return, replacement, or refund may be considered if:

• You received the wrong product

• The product arrived damaged or leaking

• The packaging was already tampered with at the time of delivery

• The product was defective or unusable when received

You must contact us within 48 hours of delivery.

How to Report an Issue

Please contact us and provide:

• Your order number

• A brief description of the issue

• Clear photographs or videos of the product and packaging

Please keep the product and its original packaging until your request has been reviewed.

Refunds

Once your request has been reviewed and approved, we may offer:

• A replacement product

• A full refund

• A partial refund, where appropriate

Approved refunds will be processed to the original payment method.

The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

Non-Returnable Products

We cannot accept returns, replacements, or refunds for:

• Products that have been opened or used, except where there is a genuine product-quality issue

• Products damaged after delivery due to improper handling or storage

• Change-of-mind purchases

• Products returned without prior approval

• Issues reported more than 48 hours after delivery, except where required by applicable law

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, we recommend taking photographs or a video of the package before opening it.

Please contact us as soon as possible so we can review the issue.

Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Sollix Enterprises
SIDCO Industrial Complex, Khanmoh, Phase 3
Srinagar, Jammu & Kashmir – 191202, India

Email: admin@KashmirSaffron.com
Website: KashmirSaffron.com